Technical Customer Support with French or Italian

CZ-Brno
Job ID
37477
Function
Customer Support

Overview

Since its founding in 1969 Zebra Technologies has become a global company whose products are helping in more than 100 countries all over the world. https://www.zebra.com/gb/en/about-zebra.html. In 2014, Zebra acquired the enterprise business of Motorola Solutions, thus expanding its portfolio. Zebra is now a leading brand in barcode printers, barcode scanners, RFID technology, handheld computers, wireless solutions and many more. We tailor to the needs of our customers drawing on our long-standing experience involving innovation, quality and vision.

Responsibilities

- You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications) 
- Resolves problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills. 
- You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations. 
- Providing technical training (Shadowing) for newcomers 
- You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members. 
- Process any special requests

Qualifications

We require: 
- Basic computer literacy with a working knowledge of the Microsoft Office Package. 
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers. Demonstrates strong customer service and communication skills. 
- Interest in Technology and willingness to learn and develop new skills 
- Upper-intermediate English (min B2) 
- Italian/Spanish or French on advanced level 
- Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone 
- Autonomous, creative team player in a multicultural environment 
- Goal-oriented personality 
- Strong communication skills 

We will appreciate: 
- Previous experience in Support Center / Helpdesk environment 
- Networking and/or Wireless infrastructure skills 
- Knowledge of mobile computing technologies and operating systems 
- Knowledge of remote tools

 

We offer:

• Continuous training and development (courses in IT, networking, management etc.) 
• Competitive salary and target driven bonuses 
• Life & pension insurance contribution 
• 5 weeks of paid vacation per year 
• Contribution to lunches in our canteen 
• Fitness program - Multisport cards 
• FREE Language courses 
• Cafeteria Portal 
• Banking benefits 
• Volunteering and Charity programs 
• Fruit days 
• Modern Offices 
• A dynamic and multicultural working environment 
• and many others...

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