Technical Customer Support with French or Italian

Job ID
Customer Support


Since its founding in 1969 Zebra Technologies has become a global company whose products are helping in more than 100 countries all over the world. In 2014, Zebra acquired the enterprise business of Motorola Solutions, thus expanding its portfolio. Zebra is now a leading brand in barcode printers, barcode scanners, RFID technology, handheld computers, wireless solutions and many more. We tailor to the needs of our customers drawing on our long-standing experience involving innovation, quality and vision.


- You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications) 
- Resolves problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills. 
- You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations. 
- Providing technical training (Shadowing) for newcomers 
- You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members. 
- Process any special requests


We require: 
- Basic computer literacy with a working knowledge of the Microsoft Office Package. 
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers. Demonstrates strong customer service and communication skills. 
- Interest in Technology and willingness to learn and develop new skills 
- Upper-intermediate English (min B2) 
- Italian/Spanish or French on advanced level 
- Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone 
- Autonomous, creative team player in a multicultural environment 
- Goal-oriented personality 
- Strong communication skills 

We will appreciate: 
- Previous experience in Support Center / Helpdesk environment 
- Networking and/or Wireless infrastructure skills 
- Knowledge of mobile computing technologies and operating systems 
- Knowledge of remote tools


We offer:

• Continuous training and development (courses in IT, networking, management etc.) 
• Competitive salary and target driven bonuses 
• Life & pension insurance contribution 
• 5 weeks of paid vacation per year 
• Contribution to lunches in our canteen 
• Fitness program - Multisport cards 
• FREE Language courses 
• Cafeteria Portal 
• Banking benefits 
• Volunteering and Charity programs 
• Fruit days 
• Modern Offices 
• A dynamic and multicultural working environment 
• and many others...

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