Provide advanced technical support to customers, partners and Zebra Associates on Zebra’s solutions in Level 2 capacity.
Support agent would have to work with others in a fast paced environment to support Zebra’s personal shopping solution. This will involve following detailed instructions, configuring and troubleshooting devices, including network switches, noting work performed in multiple logs.
The successful candidate will be resolving issues raised by customer through telephone and email interactions. He/She would also be expected to support the problem management process to ensure problems are escalated and resolved with specialist teams.
The support agent is expected to perform the following
Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problems.