Order Representative with English

CZ-Brno
Job ID
44357
Function
Customer Support

Overview

The Order Management department is a part of the Supply Chain organization. Order Management is process that starts with customers entering purchase orders and ends with them receiving products and services. The scope of our department includes end to end processing of hardware and software orders for Zebra products, communication with external customers from the EMEA (Europe, Middle East, Africa) region, supporting various internal teams and post sales customer service.

 

Responsibilities

What can you look for?

The Order Management Representative reports to a Team Leader and is responsible for his/her portfolio of external customers in Italy and in other EMEA countries. Your core responsibilities will include:
• Processing hardware and software purchase orders from receipt to billing in our IT systems
• Daily management of all open orders and cooperation with distribution centers in UK and in Netherlands to ensure on time deliveries to customers
• Work closely and liaise with sales teams and other Zebra associates to resolve and escalate problems ensuring high internal customer satisfaction
• Communicate with external customers, provide them information related to their orders and shipments and help foster good relationships with them
• Working in a team oriented environment with focus on work efficiency and continuous process improvement

Qualifications

Who are we looking for?

We are looking for a highly motivated candidate to join our dynamic and international team which is part of the Order Management department. You should:
• have an advanced knowledge of English
• ability to work with different PC systems, and data entry skills
• have a good knowledge of Microsoft Office products such as Outlook, Word and Excel
• have a professional work attitude
• be customer focused
• be detail-oriented
• be willing to learn new skills from aspects of sales support and customer care
• be a reliable team player
• have the ability to work under pressure

 

What we can offer:

• Continuous training and development (courses in Soft skills, MS Office etc.)
• Competitive salary and target driven bonuses
• Career growth opportunities
• Life & pension insurance contribution
• 5 weeks of paid vacation per year
• Contribution to lunches in our canteen
• Fitness program - Multisport cards
• FREE Language courses
• Cafeteria Portal
• Volunteering and Charity programs
• Modern Offices

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