Contract Administration - part-time

CZ-Brno
Job ID
44528
Function
Customer Support

Overview

The scope of Contract Services department includes end to end processing of contract orders, communication with customers and resolving issues. All of that following internal processes, internal quality goals and working in high transactional environment to meet our customers’ expectations. Administration prevails over communication with customers. 

Responsibilities

• Processing contract orders – ensuring orders meet bookable criteria, clarifying business exceptions, working with customer to resolve any disputes, system data entry, acknowledging and invoicing the orders

• Service contract renewals – quoting expiring contracts, obtaining purchase orders from customers and administering renewals

• Communication with internal and external customers to resolve issues on pending orders

• Working with quantity and quality targets, working in very customer oriented environment, working with complex procedures and policies, ensuring that contractual data has integrity and compliance

• Working in team oriented environment with focus on work efficiency and continuous process improvement, using latest technologies

Qualifications

• Advanced level of English (plus German/French/Italian as an advantage)

• Administration or customer service related type of experience desirable

• Ability to work with systems and data entry skills

• Detail oriented personality

• Knowledge of MS Excel

• High level of organization skills and time management

• Ability to speak with and visit customers when required

• Professional work attitude, flexible when it comes to a change

 

Contract details:

- DPP/DPC

- start: ASAP

- 110 CZK/hour

- 20 hours/week

- flexible working hours

- office attendance required

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