Learning Scheduling Specialist

CZ-Brno
Job ID
44717
Function
Operations

Overview

The Learning Training Administrator performs a range of administrative tasks to support the planning, delivery, financial reporting, and general program reporting of in-person and online Technical training programs across Europe, Middle East and Africa.

Responsibilities

The Learning Training Administrator performs a variety of tasks to support and enable the management and delivery of technical learning services offerings to our internal and external audiences.

 

Career Path – This role offers the ability to manage direct reports as the department grows, most likely Student Interns to begin with.

 

The specific responsibilities of the role at any given time will depend upon the learning programs under active planning and deployment. The core skill sets are these:

  • Work with the Regional learning lead and Global Learning Services manager to schedule learning events, including, virtual learning offerings and instructor led sessions across the region as required.
  • Assist in registering attendees for learning events and manage attendee status and changes either in a learning management system or in off-line system documents.
  • Manage course finances, including tracking, processing and reporting costs and recoveries at the session and cost center levels for the Europe Middle East and Africa Regions, (EMEA).
  • Negotiating and scheduling venues and instructors for all learning events.
  • Work under direction (and where applicable in partnership with system administrators) to create and run reports concerning learning events in either learning management or financial systems. This includes reports used to manage revenue and learning opportunities in the EMEA pipeline.
  • Collect monthly revenue reports from Finance colleagues and update necessary reports for various Finance and Business Units.
  • Coordinate Sales Training logistics, including but not limited to; room scheduling and set up, learning portal, virtual conferencing, registration management, catering, printing, shipping, supplies, hotel and restaurant coordination, cross charge payment to internal sales finance.
  • Communicate with necessary internal and external resources to in order to achieve the highest level of quality, personal care and commitment for a Best-in-Class experience for every stakeholder.

Qualifications

    • Bachelor’s degree or equivalent experience in similar role in services for a technology industry.
    • Knowledge of budgetary management and basic financial reporting.
    • Familiarity with standard training delivery practices.
    • Familiarity with Virtual Delivery tools; Skype for Business, Adobe Connect and WebEx preferred.
    • Ability to work closely with learning professionals and with cross-functional partners, including Finance professionals.
    • Ability to balance multiple tasks, disciplines, technologies, and job functions
    • Proven ability to deal effectively with customers, instructors, and management; ability to keep all parties up-to date on current schedules and soliciting input when appropriate.
    • Excellent organizational skills and follow-through; detail—oriented.
    • Ability to enter program information into a database; ability to search and elicit pertinent data and to create and run reports.
    • Proven ability to create and manipulate Excel spreadsheets and other standard office software tools as an experienced user.
    • Ability to collate PowerPoint slides into a cohesive sales training deck.
    • Excellent communication skills are a must.

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