Technical Customer Support Specialist

CZ-Brno
Job ID
45314
Function
Customer Support

Overview

Zebra is a global company whose products are used all over the world. We are a leading brand in industrial printers, scanners, RFID technology, handheld computers and many more...

 

For our technical department, we are looking for a new colleague who will join our L2 technical support Team. You will handle more advanced technical issues of our printers.

Responsibilities

What will be your job?

-Identify and document technical issues reported by customer.

-Troubleshoot, test and provide solution to the customer via phone and email

-Handle critical customer’s issues when there is high impact and urgency for the customer

- Contribute to the creation of technical articles in the Knowledge Database

-Provide coaching and training to Tech Support L1 team

-If the issue is more complex, an escalation to the next technical level should follow.

 

Who we are looking for

-You have university degree in technical filed and/or experience

-Fluent English is a must

-Strong problem-solving skills and effective communication with customers in troubleshooting technical issues over the phone and email

-Interest in Technology and willingness to learn and develop new skills

- Strong time management and prioritization skills

Qualifications

What do we offer?

- Full time job (40 hours/week)
- Competitive financial recognition
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- Cafeteria Portal
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- and many others...

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with your network