General responsibilities are to act as contact and escalation point for specific area and manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to RMA processing, Customer support, and Customer exceptions. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.
(English, German, French, Spanish, Italian, Dutch, Polish, Russian)