Repair Services Associate (GB), I

Location UK-Preston
Job ID


Performs logistical tasks (receiving & shipping), troubleshooting, repairs (mechanical or electrical in nature), testing, and cleaning of customer returned products. Directly supports operational improvement activities and the implementation of cost reduction ideas.


  • Performs basic tasks associated with servicing customer product. This includes receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic and soldering, cleaning, testing, and final inspections.
  • Learns and develops familiarity with a smaller subset of products and processes.
  • Records work performed in the form of symptom codes and parts replacement reasons.
  • Provides input geared towards continuous improvement activities.
  • Learns and develops familiarity with various softeware tools.
  • Delivers work that falls withing acceptable error rate limits. Provides input geared towards improving existing work instruction documentation and the standardization of processes. Complies with all ESD practices. Understands basic ISO requirements.
  • Complies with all requiered safety pricatices and use of PPE.
  • Understands and complies with all aspects of the 5S program.
  • Learns and follows the basic calibration and maintenance requirements of the tools/equipment used in the operations.



  • Key Skills and Competencies:
    • Learns policies and procedures and how to apply them to issues experienced in routine activities.
    • Learns and closely follows established processes and directions.
    • Able to work in a team environment

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