• Service Administrator with German

    Location CZ-Brno
    Job ID
    45863
    Function
    Customer Support
  • Overview

    Your core responsibilities will include administrating our repair system and providing support to our partners and customers. This, however, is just the beginning. Our department cooperates on a daily basis with other teams, our international repair centre and managers responsible for the whole EMEA region. In this position you will need to have a good overview of company procedures: to know how, what, when and where. The ability to think out of the box will often come in handy. Sometimes you will be meticulously putting bits of information together, other times you will need to make the best of your multitasking and be both quick and decisive. You will be surprised how far from “boring” office work can be!

    Responsibilities

    • Provide non-tech support in a responsible and professional manner.
    • Responsible for all communications regarding non-tech support and Return Material Authorizations (RMA) (i.e. fax, written, e-mail, and voice messages) into the service management systems.
    • Evaluate calls and e-mails received into the Admin RMA mailbox, determine customer needs and handle or escalate accordingly on a daily basis.
    • Handling all RMA questions and exceptions, including however not limited to: managing Customer master data, Logistics issues with RMA's, portal account requests and resending repair quotes.
    • Verify changes (e.g. address, email) for customers place records in the system and take appropriate action.
    • Provide input to management on any customer satisfaction issues.

    Qualifications

    If you:

    • have advanced knowledge of English, Czech and Polish
      • are a reliable team player, have good communication skills and like working with people
      • have a detail-oriented personality
      • have excellent time management with a pinch of multitasking
      • have a flexible and can-do attitude
      • have knowledge of MS Office products such as Word and Excel
      • and are willing to learn
      • or maybe you are looking for a new challenge in your life

      - apply today!

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