• Customer Support Representative with Italian and Spanish

    Location CZ-Brno
    Job ID
    49433
    Function
    Customer Support
  • Overview

    Your core responsibilities will include administrating our repair system and providing support to our partners and customers. This, however, is just the beginning. Our department cooperates on a daily basis with other teams, our international repair centre and managers responsible for the whole EMEA region. In this position you will need to have a good overview of company procedures: to know how, what, when and where. The ability to think out of the box will often come in handy. Sometimes you will be meticulously putting bits of information together, other times you will need to make the best of your multitasking and be both quick and decisive. You will be surprised how far from “boring” office work can be!

    Responsibilities

    • Answers initial customer calls and answers routine questions
    • Responds to customer concerns by following standard scripts and procedures
    • Directs callers to appropriate resources and personnel
    • Solves customer problems
    • Escalates complex questions to more senior representatives
    • Documents customer concerns and escalates concerns to appropriate channels in a timely manner

    Qualifications

    • Excellent level of Italian and Spanish and good knowledge of English (other languages are advantage)
    • High school diploma or equivalent vocational qualification
    • Demonstrates strong customer service and communication skills
    • Are a reliable team player, have good communication skills and like working with people
    • Have a detail-oriented personality
    • Have excellent time management with a pinch of multitasking
    • Have a flexible and can-do attitude
    • Have knowledge of MS Office products such as Word and Excel 
    • And are willing to learn
    • or maybe you are looking for a new challenge in your life

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