• Field Service Technician

    Location UK-Preston
    Job ID
    50039
    Function
    Engineering
  • Overview

    This vacancy covers customer sites in the North West of England, so candidates should ideally be based within 20 miles of Manchester.

     

    Field Service Engineer: Onsite support and maintenance of Zebra products within the retail environment- Supporting Mobile Data Devices and WLAN infrastructure.

     

    Supports For Delivery;  

    • Customers
    • Partners/Distributors
    • Other Field Associates

    Responsibilities

    • Work in a fast-paced environment to support contracts, effectively maintaining and repairing company products on customer sites
    • Professional representing Zebra at customers premises assigned to this role (company vehicle provided)
    • Daily access the “Remote Engineer Intranet” site and liaise with Helpdesk to determine days workload
    • Manage own time to ensure service requests responded within agreed Service Level Agreement (SLA)
    • Ensure jobs are promptly closed, followed by detail forwarded to relevant individuals/team on all actions completed or identified as outstanding in a timely manner
    • When required follow escalation procedures and ensure they are understood and implemented
    • Perform additional duties and responsibilities as assigned by management team
    • Manage own car spares stock and ensure assigned company vehicle is maintained in good order
    • May involve at height (e.g. with ladder)
    • Role involves working as a team and providing some 24/7 On call Support as part of a rota (Mon-9am to Mon-9am) with overtime paid where applicable

    Qualifications

    QUALIFICATIONS

    • Demonstration of success in working in an electronic repair environment and meeting commitments, with minimal supervision – role often involves working alone but with daily contact with team and working at customer site (driving licence essential)
    • Ideally experience in a fast-paced technology field role supporting a wide range of products - but willing to consider an enthusiastic, mobile and quick learner from within Zebra

    PERSONAL QUALITIES

    • Ability to communicate effectively with customers and colleagues
    • Must represent Zebra in a professional manner and aligned with our values/behaviours: effective communication style, enthusiastic and reliable team player, self-motivated and innovative, quality orientated, accountable with positive and proactive work ethics
    • After on the job learning, need to continue desire to improve and learn on own or from the job
    • Flexible approach as role can involve travelling extensively within the UK and outside of standard hours
    • Adaptable to change and customer/manager priorities
    • Thorough and analysing; able to trouble-shoot, work in a fast-moving demanding, and often reactive environment
    •  

    KEY INTERFACES

    • Zebra teams: including Services Contract Admin, Repair Operation, Field Logistics Operations, Service Account Managers, Sales & Sales Engineering Teams, Services Management, Helpdesk, Call Controllers

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