• Project Manager – customer experience team

    Location CZ-Brno
    Job ID
    53374
    Function
    Customer Support
  • Overview

    The EMEA Central Customer Experience Management Team is part of the Global Solution & Services Organization chartered to evolve from Product-Led Services to Solutions Provider to Credible & Trusted Provider of Managed Services. 

     

    This role will require collaboration with internal / external teams to provide multi-level service solutions based around complex Managed Services within a pressurised environment. Oversees customer satisfaction for assigned accounts. Acts as primary contact for the client.

    Responsibilities

    • this role is a part of premier Service Customer Experience Management team
    • cooperate with external management teams (channel partners and end customers) to provide competitively advantageous Service solutions in to Enterprise companies from the Zebra Services Portfolio
    • providing end-to-end management and support for Premier and Visibility services accounts
    • responsible for account management – support the retention, protect and increase revenue and margin within allocated accounts
    • collaborate with 3rd party vendors
    • driving pro-active recommendations in regard Service and operational improvements
    • Monthly and quarterly financial reporting - P&L reviews
    • Monthly and quarterly Business reviews
    • Escalation point for customer issues relating to the service
    • Provide support to new projects as required by senior management
    • some travel may be required

    Qualifications

    • 2 – 3 years Managed Services experience
    • 2 years project management skills experience
    • English – C1
    • Experience with customer service – ideally customer facing role (F2F)
    • Experience within multi vendor environment
    • Strong communications and presentation skills – is a must
    • MS Office knowledge: Outlook, Excel, PowerPoint
    • Effective time management and task prioritisation when under pressure
    • Ability to build excellent relationship with customers and vendors

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