• Order Administration (CZ), I

    Location CZ-Brno
    Job ID
    53398
    Function
    Customer Support
  • Overview

    The Order Management department is a part of the Supply Chain organization. The scope of our department includes end to end processing of hardware and software orders for Zebra products, communication with external customers from the EMEA (Europe, Middle East, Africa) region, supporting various internal teams and post sales customer service.

    Responsibilities

    The Order Management Representative reports to a Team Leader/Supervisor and is responsible for his/her portfolio of external customers in EMEA region. Your core responsibilities will include:


    • Processing hardware and software purchase orders from receipt to billing in our IT systems
    • Daily management of all open orders and cooperation with distribution centers in UK and in Netherlands to ensure on time deliveries to customers
    • Work closely and liaise with sales teams and other Zebra associates to resolve and escalate problems ensuring high internal customer satisfaction
    • Communicate with external customers, provide them information related to their orders and shipments and help foster good relationships with them
    • Working in a team oriented environment with focus on work efficiency and continuous process improvement

    Qualifications

    We are looking for a highly motivated candidate to join our dynamic and international team which is part of the Order Management department. You need to:
    • have an advanced knowledge of English language
    • ability to work with different PC systems, and data entry skills
    • have a good knowledge of Microsoft Office products such as Outlook, Word and Excel
    • have a professional work attitude
    • be customer focused
    • be detail-oriented
    • be willing to learn new skills from aspects of sales support and customer care
    • be a reliable team player
    • have the ability to work under pressure

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