• Project Specialist for Services

    Location CZ-Brno
    Job ID
    53514
    Function
    Operations
  • Overview

    Project support, Senior Specialist operating on the Service Escalation Team ensures all projects and special request are managed to excellent professional standards and aligned with Zebra’s core values. Demonstrate ownership of projects and work proactively with stakeholders, management and internal teams, to resolve issues in a timely manner across regions. Develop and deliver customer specific project plans. The ability to resolve moderately complex inquiries and manage escalated projects. The position operates as a Trusted Advisor and support to Zebra’s key internal customers. 

    Responsibilities

    1. Assists Project Managers and internal teams with project.
    2. Assist in documenting project phases, process flows and creating reports.
    3. Lead project plans and personally updates the project team/stakeholders.
    4. Schedule / coordinate meeting and be responsible for capturing meeting notes / action items.
    5. Proactively manages stakeholder follow up based on timelines and parameters established with the project manager/stakeholders.
    6. Applies fundamental knowledge of project management discipline, tools and methodologies to support execution against the project plan.
    7. Communicate solutions to customers via multiple channels using effective communication, listening and comprehension skills.
    8. Manage and drive projects to resolution in a timely manner. 
    9. Coordinate customized service delivery plans (i.e. upgrades & refurb) and changes in process flow.
    10. Prepare financial analysis and cost projections.

    Qualifications

    • Strong leadership skills
    • Proven ability to lead complex projects in a high stress environment while maintaining a professional composure
    • Ability to logically analyze complex problems and situations
    • Minimum 3 years experience in a customer service environment or project support experience
    • Education: University bachelor degree
    • Advance skills in full MS Office
    • Excellent oral and written English skills

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