Zebra’s solutions generate the data intelligence that leads to better decision making through technologies like RFID, barcode printing, mobile computing, data capture, location and motion sensing, and more. Through these new technologies and visibility solutions, Zebra helps customers simplify what they do so they can reach new levels of efficiency and deliver greater value.
As a MS Technical Support L1, you will be responsible for the resolution of problems with end-users via telephone or emails using basic technical product knowledge and interpersonal skills (communication business-2-business, not a call center). You will troubleshoot problems using remote control applications, products and vendors. You will identify and document customer issues and escalate as directed. You will participate also in internal projects and tasks assigned by the Management Team.