• Technical Specialist for Managed Services with Spanish

    Location CZ-Brno
    Job ID
    53652
    Function
    Customer Support
  • Overview

    Zebra’s solutions generate the data intelligence that leads to better decision making through technologies like RFID, barcode printing, mobile computing, data capture, location and motion sensing, and more. Through these new technologies and visibility solutions, Zebra helps customers simplify what they do so they can reach new levels of efficiency and deliver greater value.

    Responsibilities

    As a MS Technical Support L1, you will be responsible for the resolution of problems with end-users via telephone or emails using basic technical product knowledge and interpersonal skills (communication business-2-business, not a call center). You will troubleshoot problems using remote control applications, products and vendors. You will identify and document customer issues and escalate as directed. You will participate also in internal projects and tasks assigned by the Management Team.

    Qualifications

    • Great level of English + Spanish
    • Previous experience in Support Center/Technical Support environment is an advantage
    • Time management skills, multitasking
    • Interest in Technology and willingness to learn and develop skills in both hardware and software
    • Good problem solving and communication skills

    We Offer:

    • Relocation Package
    • Work for the leading company in the barcode printing/RFID/mobile computers/data capture/locations technology
    • Initial and ongoing professional trainings with the focus on the supported products, applications and processes
    • Friendly team and environment
    • Development and growth program
    • Language Bonus
    • 5 weeks of paid vacation per year
    • Contribution to lunches in our canteen
    • Fitness program - Multisport card
    • Life & pension insurance contribution
    • FREE language courses
    • And many others…

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