• Senior Manager, PMO & Resource Management: Professional and Learning Services

    Location UK-Bourne End
    Job ID
    53680
    Function
    Operations
  • Overview

    Zebra Technologies is a global leader within the High-Technology arena.  With the most recognized brand in the enterprise mobility and asset visibility industry and the most complete product line, Zebra is dedicated to transforming our clients’ business through innovative products and solutions and reliable services.  Our solutions are used to improve business processes, increase productivity, improve quality, lower costs and strengthen security.  For more details, please visit our website www.zebra.com

     

    The Global Sales and Services organization has an aggressive goal to grow the Professional and Learning Services business. As part of the business transformation, a Senior Manager is required to lead the Global Program and Resource Management Office. The role will be responsible for evolving the Global Delivery Organization’s methodologies, tools and procedures to be best-in-class. Crucially, the role will lead resource management, skill development and capacity planning for the team.

    Responsibilities

    • Contribute to the PMO strategy and lead the design and implementation of next generation project management methodology, standards and tools to drive and facilitate delivery excellence
    • Lead the execution of a PMO governance, reporting and review framework to provide a holistic view of all organisational project activity including aspects relating to scope, schedule, budget and customer satisfaction
    • Provide metrics and analysis across all programs and projects to enable focussed and effective decision making
    • Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
    • Foster collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance the team's project/program management capability, and improve collaborative development and project results
    • Facilitate sharing of best practices through informal communities, collaboration and / or formal training to enable a consistent approach across all projects
    • Track project benefits realisation and lessons learnt activities to feed into on-going improvements
    • Define and execute Global Resource Management strategies and methodologies, considering skill sets development, capacity planning, annual resource planning and resource utilization
    • Ensure resource load balance across the world and flexible workforce planning for agile delivery readiness and scale
    • Manage global market coverage model mapping resources and skills to geographic delivery priorities
    • Build and maintain resource management practices and tools, send out reports on capacity utilization, skill inventory and gaps
    • Proactively review capacity against deliverables and guide skill development efforts, hiring and 3rd party partnerships working closely with regional Professional Services Delivery leads.
    • Support “Customer First” initiatives to advance customer loyalty and Net Promoter Scores
    • Manage the PMO team and provide performance feedback and goal-setting; conduct annual performance assessments and skill development and training
    • Maintain ISO certification for PMO practices

     

    Qualifications

     

    Qualifications / Skills

    Education

    • Degree qualified, Bachelor’s Degree in relevant discipline

     

     Experience

    • Demonstrable experience in a significant PMO / RMO function, preferably in a technology / services environment
    • Experience of PSA tools and other supporting tools and methodologies
    • Proven ability to manage diverse and substantial change programs in a matrix management environment.  MSP / PMP certification preferred.
    • Proven ability to institutionalize a global resource management function to support a diverse project portfolio
    • Team management experience with the ability to manage and motive virtual or matrix project teams as well as the PMO team members
    • Experience of prioritisation matrices and working with the business to determine appropriate project prioritisation
    • Experience of full project delivery lifecycle, with a working knowledge of multiple delivery methodologies across development and technical delivery disciplines
    • Experience creating and presenting management recommendations, analytics and insights.
    • Expert skills in MS Project, Excel, Power BI, Project, Visio, SharePoint

     

    Leadership Skills

    • Strong leadership in a global, matrix environment
    • Ability to lead through influence and collaborate effectively across functions and global teams, with a track record of maintaining strong relationships with key stakeholders
    • Ability to leverage business expertise to identify potential issues, challenge assumptions and effectively participate in strategic planning discussions
    • Process improvement oriented change-agent that is skilled in change management
    • Methodical, thorough, diligent with excellent organizational skills
    • Proactive self-starter that thrives in a fast-paced environment
    • Strong presentation and executive level communication skills
    • Ability to be flexible by adapting quickly to changing priorities
    • Excellent attention to detail, both written and numerical, and commitment to quality
    • Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes
    • Ability to challenge

     

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