• Customer Support Representative, Part Time

    Location CZ-Brno
    Job ID
    53791
    Function
    Customer Support
  • Overview

    General responsibilities are to manage customer requests for repair (fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues. Department: Customer Support Non Technical, EMEA (Europe, Middle East and Africa)

    Responsibilities

    • Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
    • Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
    • Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
    • Create price quotes and replacement unit processing for Customer when applicable.
    • Follow up on all outstanding issues within appropriate timeframe.
    • Perform additional duties and responsibilities as assigned by supervisor

    Qualifications

    • Excellent English: speaking, listening, and writing skills
    • High level of organizational skills
    • Ability to work in a team (team player)
    • Detail oriented personality
    • Patient and understanding nature
    • Able to work under pressure
    • Ability to use common sense
    • Eagerness and desire to learn
    • Responsibility and a bit of perfectionism in completing single tasks

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