• Events & Customer Briefings Organiser

    Location UK-Bourne End
    Job ID
  • Overview

    We're looking for someone who can juggle multiple priorities, manage stakeholder relationships across a complex business and make sure a wide variety of events and briefings are delivered at our state of the art Zebra Experience Centre.    This role is all about planning, developing and supporting customer briefings and events which we hold in our dedicated Zebra Experience Centre (ZEC) - these events are delivered to  both internal and external customers.     The role will include collaboration with sales, vertical marketing, product marketing, product management, system engineering, ZEC committee and others to plan and execute great briefings - it's a hands on position that will require a willingness to handle everything from managing bookings and tracking opportunity pipeline, providing briefing direction, scheduling transportation and catering, ensuring ZEC equipment is charged and appropriate for the scheduled briefings, including making sure AV equipment working.       This is a highly visible position which requires professionalism and ability to interact with C-suite executives.



    • Responsible for planning and sometimes, co-hosting customer briefings, including:
    • Uncover desired meeting outcomes from sales teams
    • Secure & prep necessary SMEs for participation
    • Host customers/partners and ensuring positive experience
    • Manage the booking tool and track opportunity pipeline against customer visits
    • Participate in Experience Centre committee meetings and ensure that recommended updates are carried out
    • Ensure devices and demos are working for each visit plus provide basic technical support
    • Support tours of the Experience Centre as needed
    • Promote the Experience Centre both internally and to partners
    • Gather feedback on tours and briefings to drive improvements
    • Submit monthly reports to Marketing Director and Marketing Operations lead
    • Provide other event support and administration as require
    • Support analysis and evaluation of the effectiveness of event tactics
    • Thorough understanding of lead process, and interlock with core marketing delivery agents


    We're looking for someone with a combination of excellent organisational skills, marketing understanding and some practical technical know-how.     


    Required qualifications and experience:


    • Strong work experience such as event logistics/management.
    • Some marketing experience with solid understanding of marketing planning, execution and measurement best practices
    • Strong budget execution skills, negotiating tactics and vendor management
    • Proven event management, logistics and/or customer briefing management experience in a business or hi-tech industry environment 
    • Excellent communication as well as interpersonal, negotiation, and conflict resolution skills are required. 
    • Self-motivated and directed person, requiring minimal supervision for successful assignment completion.
    • Excellent project management skills and the ability to work collaboratively across the business
    • Ability to work at all levels and will be comfortable presenting at senior executive level.

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