• Fastrack Representative with English

    Location CZ-Brno
    Job ID
    53918
    Function
    Customer Support
  • Overview

    Fastrack Team is covering most demanding customers with tight SLA plus MLM nontechnical RMAs. The workload is constantly growing especially in the seasonal period for MLM and regular Fastrack customers. 

    Responsibilities

    Fastrack core responsibilities will include administering our repair system and providing support to our partners and customers, via email or phone. Agent will be also cooperating on a daily basis with other teams, courier companies, our international repair centre and managers responsible for the whole EMEA region. The ability to think out of the box will often come in handy. Sometimes agent will be meticulously putting bits of information together, other times he/she will need to make the best of multitasking abilities and be both quick and decisive. The service cut off time at 4:30PM will allow him/her to evaluate the whole daily work and reveal success and further opportunities

    Qualifications

    • have an excellent command of English and good command of Spanish
    • are a reliable team player, have good communication skills and like working with people
    • have a detail-oriented personality
    • have excellent time management with a pinch of multitasking
    • have a flexible and can-do attitude
    • have knowledge of MS Office products such as Word and Excel
    • are willing to learn
    • are looking for a new challenge in your life

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