• Intern - IT Support

    Location UK-Preston
    Job ID
    57171
    Function
    Office Support
  • Overview

    We are looking for an exceptional team member to support the Preston supplies manufacturing site and assist MIS IT EMEA. To work in the EUS (End User Support Team) Learning IT Support across all Level2 IT tasks and activities. Primarily supporting Zebra staff in a manufacturing site that also consists of warehousing, repairs and office departments but also some remote support work with all countries where Zebra staff are located.

    This role is customer facing, managing Ticket Queues for PC/Desktop Support and Telephone / Mobile Phone support, alongside working with the MIS EUS team members in EMEA (Located in UK, CZ, France, Netherlands, Russia and South Africa). Also includes support of Zebra devices in Preston as well support for Networking and Server / Computer environments and Projects.

    Zebra Technologies is a global leader within the High-Technology arena.  With the most recognized brand in the automatic identification industry and the most complete product line, Zebra is dedicated to transforming our clients’ business through innovative products, reliable services and – most importantly – our committed employees.  Our solutions are used to improve business processes, increase productivity, improve quality, lower costs and strengthen security.  For more details, please our website www.zebra.com

     

     

    Responsibilities

    Some duties include –

    • Working closely with Zebra Staff both on the telephone and face to face
    • Using Service Now ticketing system to understand review and resolve user’s issues Incidents and problems.
    • Cross-functional learning opportunities with MIS and Business customers
    • Building PC’s / Desktops for Zebra staff
    • IT Audits of stock and new orders
    • Ensuring manufacturing business continuity
    • Working with repairs department so they can fulfill customer SLAs
    • Support and management of Zebra Hand held devices and Printers

    Qualifications

    • Current University student studying for an Undergraduate Degree
    • Degree within a Technology vertical
    • Some experience in IT support and understanding of IT preferable.
    • Excellent written and verbal communication skills, good listening and presentation skills
    • Must be able to effectively coordinate across various groups and functional teams both inside and outside of the business.
    • Self-starter who enjoys working in a team to accomplish goals

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