• Supervisor Technical Support

    Location CZ-Brno
    Job ID
    57397
    Function
    Customer Support
  • Overview

    Oversees the day-to-day work of technical support specialists engaged in engineering activities including design, test, check-out, modification, fabrication and/or assembly of prototype products.

    Responsibilities

    - Provides direction to technicians in the application of process, procedures, and troublshooting/repair of complex instruments or testing equipment
    - Ensures resources maintain compliance with quality process and standards
    - Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues, reports trends
    - Identifies urgent crises and recommends solutions to complex issues
    - Manages and champions training to improve technical knowledge of the support team and ensures technicians are properly trained and able to provide accurate and responsive solutions
    - Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems
    - Estimates timeframes for complex projects and oversees the completion of assignments within a specified time, quality, and cost parameters
    - Identifies process improvement and verification activities
    - Develops and applies technical and quality improvement techniques

    Qualifications

    - Associate Degree. - 8+ years of experience. Prior supervisory or management experience preferred. Background in technical support preferred. - Demonstrates strong customer service and communication skills.

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