Technical Support Specialist - SaaS

Location GB-Basingstoke
Job ID
Alexander Webb


Build Today. Create Tomorrow. Join a team of builders, doers and problem solvers.


Reflexis Systems, now part of Zebra Technologies, helps major retailers turn strategy into action with a suite of next-generation Retail Execution Software Management solutions. Our Customers are household names in Retail, Banking and the Hotel industry. 


Category leaders in every retailing sector rely on our technology to help them deliver on their retail brand promise every day. Helping to add efficiencies to their processes and supporting them as they go through their digital transformations. 


Due to expansion, we are seeking a Technical Product Support Specialist. It is an exciting time to join as we continue to grow adding new customers whilst investing in ongoing training for our teams. This is a key position, working closely with existing customers dealing directly with key stakeholders from major Retailers, Banks and the hotel industry. You'll be supporting several Customers at any one time during the key implementation stage and post go-live. Communicating effectively will play a key role in being successful in the position as will a close collaboration with our Consultants and Project Management team. In addition to this, the ability to analyze and suggest alternative approaches as well as troubleshooting any Customer issues will be an important focus in your day to day duties.


You will get hands on with the database and support our SaaS cloud applications. The solutions play a critical role in the customers organization supporting workforce management which is linked to payroll and real time task management and task scheduling.


Required experience/Skills

  • Experience in a similar position for a SaaS/Software company.
  • Good communication skills is a must.
  • Ability to troubleshoot technical issues.
  • Basic experience of Web development technologies such as HTML, DHTML, JAVA, JSP, or JavaScript.
  • Knowledge of application server, database server and web servers such as Glassfish/Tomcat/Web Sphere, MySQL/Oracle/DB2 and Apache web server is a bonus.

By joining Reflexis you will be part of a fast-moving business where culture is at the heart of what we do. Opportunity will be given for you to bring new insights and innovations and join a team that enjoys collaborating and supporting each other to succeed. You will also receive benefits that include:

  • Access to an online learning platform.
  • Company bonus.
  • Reward and recognition scheme.
  • Pension with matched contributions.

Reflexis Systems is committed to offering an inclusive & diverse working environment. Therefore we welcome applicants from all sections of the community.

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