Order Experience Support with English

Location CZ-Brno
Job ID
Customer Service
Denisa Matuskova
Employment Type
Employee (Full-time)
Position Level
Support II


Order Management department is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra's customers into our OM system. They act as a subject matter expert on all matters related to the orders, responding to inquiries from management, Zebra' sales teams and the customer. The Order Management Representative reports to a Team Leader and works with his/her portfolio of external customers in other EMEA countries.


  • Processing hardware and software purchase orders from receipt to billing in our IT systems. Entering new order data into the system, ensuring data accuracy and process adherence.
  • Daily management of all open orders and collaboration with distribution centres in the UK and Netherlands to ensure timely deliveries to customers
  • Manage proper recording, tracking and filing of all assigned orders according to commitment dates
  • Work closely and liaise with sales teams and other Zebra associates to resolve and raise problems ensuring high internal customer satisfaction
  • Communicate with external customers, provide them information related to their orders and shipments and help develop good relationships with them
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or dis-shipped product, etc.


  • High school or equivalent
  • 1 year + experience in order administration/administration itself or customer support 
  • Excellent level of spoken and written English 
  • Strong data entry skills with attention to detail/quality and strong process adherence
  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation and communication skills - you are talkative, teammate and willing to learn new things


  • 5 weeks of vacation, 5 sick days and 4 volunteer days paid off
  • Multisport card at a reduced price
  • Meal contribution
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • Employee referral bonus for bringing New Talent to Zebra
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  • Life & Pension insurance contribution
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
  • Discount at our partners ( Banks, HP, Dell, Microsoft Office)


We are Zebra Technologies. We build today, so we can create tomorrow.


Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification - RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.


Our solutions are used by BMW, Amazon, DHL, Tesco’s and numerous hospitals all over the world and even the NFL! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.


Send us your CV in English. Be part of Zebra family.

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